Common Accounting Connector Errors and how to resolve them

Customer with that name already exists

QB does not allow duplicate names in more than one list.

Un-mapping and re-mapping the customer account in the Accounting Connector ( Mapping -> Customers ) should resolve this error.

This is usually because the customer is not mapped to the right account in Quickbooks.

If you don't see the customer account appear in the list in the Accounting Connector, make sure to filter the list appropriately for un-mapped and mapped accounts by clicking on the buttons to accordingly

To un-map, go to the account in Manage360 and click on the green icon shown in the screenshot below.

Afterwards, go to the Mapping section in the Accounting Connector and re-map the account.

Cell phone number must be formatted as XXX-XXX-XXXX when QuickBooks Payroll is enabled

For these error messages, try re-formatting the cell phone number as specified in the error message. This may be a formatting requirement for Quickbooks. 

City is required when QuickBooks Payroll is enabled

You are missing the City under the specified accounts. Please check the accounts stated to ensure a city is entered

All the DS/Manage360 Taxes must be mapped before syncing data

You must map your taxes in the Accounting Connector - Mapping section.

Each tax item must be mapped to an appropriate item in Quickbooks.

Could Not Create the Customer; This Customer Already Has Job Information

There is job information that’s already on the Customer account. You must remove this information to allow the sync to find the job.

If there is job information on the customer account, Quickbooks will assume it is a Job which affects how the Accounting Connector syncs.

Please follow the instructions in this link here covered by Quickbooks Support:

Could Not Create the Customer; This Customer Already Has Job Information